Unlock AT&T iPhone für alle

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    • Unlock AT&T iPhone für alle

      [center][Blockierte Grafik: http://apfelportal.de/host/images/kl16h5b7s6u34u1z56z2.png][/center]

      Seit dem 8. April führt AT&T nach und nach auf Antrag das Apple iPhone. Betroffen sind davon vor allem Geräte die vor Jahren mit dem Vertrag erworben wurden. Aber auch ein "einfach so" gekauftes iPhone sollte unlocked werden.
      Beginning Sunday, April 8, we will offer qualifying customers the ability to unlock their AT&T iPhones. The only requirements are that a customer’s account must be in good standing, their device cannot be associated with a current and active term commitment on an AT&T customer account, and they need to have fulfilled their contract term, upgraded under one of our upgrade policies or paid an early termination fee


      Um den Unlock zu beantragen, soll wie folgt verfahren werden.

      1. AT&T Seite besuchen
      2. Support auswählen
      3. Rechts unten wähle Chat with an AT&T Live Agent
      [Blockierte Grafik: http://apfelportal.de/host/images/bgo17ixhj7wrb0eyyyf.png]

      4. Im geöffneten Fenster wähle "Help & Support" und unten die Option "Wireless" weiter mit "Next"
      [Blockierte Grafik: http://apfelportal.de/host/images/sybzbdfckv20pazj5ojg.png]

      5. Im nächsten Fenster "yes" wählen und weiter mit Next
      [Blockierte Grafik: http://apfelportal.de/host/images/zcz78qttbmfi252nabh2.png]

      6. Im nächsten Fenster wähle "Tecnical support" und weiter mit Next. Wenn Chat nicht besetzt ist, wähle Chat und beschreibe das "Problem": iPhone bei Ebay gekauft und festgestellt, dass in DE nicht nutzbar. Bittet um Unlock, dafür IMEI und Mail bereit halten.

      Wenn Chat besetzt ist, dann wähle "Warranty or exchange" weiter mit Next
      [Blockierte Grafik: http://apfelportal.de/host/images/idz437c4ruzshu23y2di.png]

      Ihr könnt dann die Daten per Mail zu senden und so einen Case öffnen. Da AT&T überlastet ist, kann es dauern bis das iPhone via itunes entsperrt wird.

      [center][Blockierte Grafik: http://apfelportal.de/host/images/3qty01o08n5g2mckytj.png][/center]
      [center]das iPhone 4 bei O2[/center]
    • Hallo,

      schau mal hier: Unlock AT&T iPhone für alle. Dort wird jeder fündig!

      Registrieren bzw. einloggen, um diese und auch andere Anzeigen zu deaktivieren

    • Re: Unlock AT&T iPhone für alle

      drei stunden nach dem ich die mail an AT&T Service gesendet hatte, kam die Antwort ;)

      Dear XXXXX XXXXX,

      Thank you for taking the time to e-mail AT&T regarding your unlock request. My name is Sheila Simmons, and I am happy to help you with your inquiry.

      At this time, Case ID (Cmxxxxxxxxxx) has been submitted to determine the unlock eligibility of your device. Normally, your case would be resolved within 8-10 business days but due to the large number of inquiries received at this time there may be a delay in processing. If your iPhone device is eligible you will be contacted via email by the Device Unlock Team.

      For questions regarding AT&T’s wireless service and iPhone, please contact AT&T Customer Care at (800) 331-0500.
      We thank you for your continued business. Thank you for contacting AT&T Mobility.


      Sincerely,

      Sheila Simmons
      AT&T
      Online Customer Care Professional
      [center]das iPhone 4 bei O2[/center]

    • Re: Unlock AT&T iPhone für alle

      Habe deine Anleitung exakt befolgt, es kam jedoch folgende Meldung:


      We're sorry; there are currently no live chat agents available to assist you with this issue.
      We apologize for the inconvenience, and would like to try to help you another way.

      Please select from the following options and click Continue.

      Visit the GoPhone® - Prepaid Cell Phone support page
      Call Us

      [ via Mobile Device ] [Blockierte Grafik: http://apfelportal.de/forum/images/mobile.png]

    • Re: Unlock AT&T iPhone für alle

      Habe nun folgende (nicht vielversprechende) eMail erhalten:

      Dear XXXXX XXXXX,
       
      Thank you for taking the time to e-mail AT&T regarding the unlocking of your iPhone. I apologize for any inconvenience this may have caused. My name is Wallena Davis, and I am happy to help you with your inquiry.
       
      After reviewing your email and understanding your issue, I have verified that you may qualify to have your iPhone unlocked.
       
      You must meet the following criteria in order to be eligible for iPhone unlocking:
       
      Account cannot have a flag for excessive off-network roaming.
      Must be an eligible AT&T iPhone. AT&T can not unlock iPhones sold by a different carrier.
      Completion of 2-year service contract (service fulfillment must be met for IMEI associated with the unlock request).
      Exceptions: Verified military deployment, paid full retail or no commitment price, early upgrade, or canceled and paid ETF.
      IPhone associated to the unlock request must not be reported lost or stolen.
       
      Additional requirements for certain customer types and scenarios:
      ·         Your account must be current and in good standing.
      ·         You can not have a past due balance on an active account or an unpaid balance or ETF on a cancelled account.
      ·         May only receive up to five unlock requests per account per 12-month period.
      ·         Must have proof of purchase for no commitment sale. Valid proof of purchase includes:
      -          Receipt from AT&T or an AT&T authorized indirect dealer/agent showing price and device information.
      -          Transfer of ownership letter (usually provided for prize winners or sales awards) from manufacturer showing specific device information.
      -          Note: Proofs of purchase should be faxed to 1-800-328-1677.
       

      XXXX XXXX again, we thank you for allowing us the opportunity to assist you with your account. If you would like to proceed with having your account cancelled and verify if you are eligible to unlock your iPhone please contact our customer service department at 1-800-331-0500. Their hours of operation are Mon-Fri: 7:00 a.m. - 10:00 p.m. Sat-Sun: 9:00 a.m. - 7:00 p.m. your local time. Should you have additional concerns or questions about this issue please reply to this email. Again, my name is Wallena Davis and if you need to contact us again regarding a new issue please sends us a new email via the contact link through your online account. As always, thank you for choosing AT&T!

       
      Sincerely,
       
      Wallena Davis
      AT&T
      Online Customer Care Professiona

      [ via Mobile Device ] [Blockierte Grafik: http://apfelportal.de/forum/images/mobile.png]

    • Re: Unlock AT&T iPhone für alle

      Tja, klingt so, als ob der ursprüngliche Käufer wohl nicht ganz den Anforderungen AT&T's entsprach und sie deshalb nicht entsperren wollen. Evtl. nicht alle Rechnungen bezahlt...

      Aber das ist bloß eine standartisierte Antwort, mit den Unlock Kriterien. Ohne zusagen, dass es nicht geht. Daher würde auch ich tippen, dass AT&T einfach immernoch überlastet ist, was die Freischaltungen angeht... ;)
      1. Seesener iPhone-Stammtisch
      Kein Support per PM

    • Re: Unlock AT&T iPhone für alle

      Ich habe den von AT&T eine mail geschickt und habe auch eine Antwort bekommen jedoch weiß ich nicht viel damit anzufangen...

      Ich hab ein iPhone 4 mit dem BB 01.59.00 und FW 4.1 mit JB
      eigentlich sollen alle Simkarten gehen aber ich will den ungelockt haben

      hier das Original mail:

      Thank you for contacting AT&T Customer Care about unlocking your iPhone 1665.

      We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.

      To complete the unlock request:

      1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
      2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
      3. Backup and restore your iPhone using iTunes.
      For information on backup and restore, please visit support.apple.com/kb/HT1414.
      4. After restoring, your iPhone will be unlocked.
      Additional information on unlocking can be found at support.apple.com/kb/TS3198.

      For questions regarding AT&T?s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service. Thank you for contacting AT&T Mobility. We appreciate your business.

      Sincerely,

      Tanya Horton
      AT&T
      Online Customer Care Professional

    • Re: Unlock AT&T iPhone für alle

      @ carpenoctemtom

      Das Handy wurde ordnungsgemäß in einem iPhone-Shop in NYC erworben. Ich habe denen sogar die Rechnung gemailt. In d. Rechnung steht, dass das Telefon nur mit AT&T SIM funzt. Ich habe zwar eine SIM von AT&T, aber keinen Vertrag. Das Handy ist 1 Jahr alt. Aus anderen Beiträgen geht aber hervor, dass unlocked wurde, obwohl seit dem Ankauf noch keine 2 Jahre vergangen sind.
       

      [ via Mobile Device ] [Blockierte Grafik: http://apfelportal.de/forum/images/mobile.png]

    • Re: Unlock AT&T iPhone für alle

      Ich habe at&t auch mal ne Mail geschrieben und um ein Unlock meines Iphones (1G) gebeten und folgende Antwort bekommen.

      (...)I understand that you purchased a locked iPhone that you wish to have unlocked; we ask that you please provide us with proof of purchase.



      Valid proof of purchase includes:



      · Receipt from AT&T or an AT&T authorized indirect dealer/agent showing price and device information.

      · Transfer of ownership letter (usually provided for prize winners or sales awards) from manufacturer showing specific device information.(...)


      Leider habe ich keinen Beleg oder soetwas. Das Iphone ist ja auch schon uralt. Hat irgend jemand einen Tipp wie ich weiter vorgehen sollte?!

    • Re: Unlock AT&T iPhone für alle

      Nun habe ich heute die Mail von AT&T erhalten

      Dear AT&T Valued Customer:

      We recently received your request for the unlock code on the following device:

      EMAIL: xxxxxxxxxx.de
      CASE: xxxxxxxxxxx
      MOBILE: Non-ATT
      MANUFACTURER: Apple
      MODEL: iPhone_Original
      IMEI: xxxxxxxxxxx

      Thank you for contacting AT&T Customer Care about unlocking your iPhone. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
      To complete the unlock, simply:
      1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
      2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
      3. Backup and restore your iPhone using iTunes .
      For information on backup and restore, please visit support.apple.com/kb/HT1414.
      4. After restoring, your iPhone will be unlocked.
      Additional information on unlocking can be found at support.apple.com/kb/TS3198.
      For questions regarding AT&T’s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.

      Thank you for contacting AT&T Mobility. We appreciate your business.

      This e-mail and any files transmitted with it are the property of AT&T are confidential, and are intended solely for the use of the individual or entity to which this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at (1-800-331-0500) and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. JS4515


      An iTunes angeschlossen und
      [Blockierte Grafik: http://apfelportal.de/host/images/g34g7d9i546ux85cbyqx.png]

      [center][Blockierte Grafik: http://apfelportal.de/host/images/3qty01o08n5g2mckytj.png][/center]
      [center]das iPhone 4 bei O2[/center]

    • Re: Unlock AT&T iPhone für alle

      Hallo,
      habe auch die angeschrieben und weil nach 2 Wochen immer noch nicht unlocked war, habe ich die nochmal angeschrieben und dann bekam ich folgende Email:

      Dear Customer:

      Thank you for your recent inquiry regarding your AT&T service. We apologize for any inconvenience this may have caused you. The issue has been resolved.

      Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.

      Sincerely,
      AT&T

      ---------------------
      So habs jetzt nochmal versucht es über Itunes Wiederherzustellen weil ja "Das Problem" behoben wurde ??? Und trotzdem kann ich mein iPhone nicht mit meiner o2 Karte aktivieren ... Heißt das jetzt, dass es immer noch nicht unlocked ist, oder dass ich es erst mit einer AT&T Simkarte aktivieren muss, damit ich es vollständig unlocken kann ???

      Hoffe einer kann mir helfen und dass ihr die Frage versteht xD

    • Re: Unlock AT&T iPhone für alle

      Hab heute folgende Nachricht von den bekommen, kann mir jemand Helfen was das genau heißt?

      Thank you for contacting AT&T Customer Care about unlocking your IPhone xxxxxxxxxxx9667.My name is Dionne Francis and I will be happy to assist you.



      We are unabled to complete your request at this time due to the following reason:



      The unlock code for this device is unavailable due to security restrictions based in the device's history. You may want to return the device and/or provide feedback to the seller.



      AT&T will unlock an IPhone under the following circumstances: the person requesting the unlock code is a current AT&T customer or former AT&T customer who can provide the phone number or account number for the account; the IPhone was designed for use on the AT&T's network; all contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied; the IPhone has not been reported lost or stolen. Also, current customers accounts must be in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days. Former customer account may be eligible for unlocking so long as they owe AT&T no Early Termination Fee or other unpaid balance. AT&T will unlock an IPhone for an active and deployed member of the military who is a current AT&T customer in good standing and is abled to provide AT&T with deployment verification; and a person who purchased the IPhone from an authorized location at the no commitment price and can provide proof of purchase.



      Please note, if you are traveling internationally, IPhone is a quad-band phone and will work in many countries across the globe. Please visit wireless.att.com/learn/international/ for information on traveling abroad with IPhone.



      For questions regarding AT&T's wireless service and IPhone, please contact AT&T Customer Care at (800) 331-0500. If you are currently are not in the United States, you can contact our international wireless care department at +1 916-843-4685 24/7. We thanks you for your continued business.


      Thank you for contacting AT&T Mobility. We appreciate your business

    • Re: Unlock AT&T iPhone für alle

      Nun, sie haben bestimmte Regeln für das Freischalten:
      - Du musst ein Kunde bzw. ehemaliger Kunde von AT&T sein. Merken sie, dass du es nicht bist, verneinen sie offensichtlich die Entsperrung.
      - Der Kunde, der das Gerät gekauft hat, hat möglicherweise noch Rechnungen offen.
      - Das Gerät wurde als gestohlen gemeldet.

      Mind. einer dieser Gründe scheint bei dir zuzutreffen.

    • Re: Unlock AT&T iPhone für alle

      Hab jetzt auch mal ne Email hingeschickt und folgendes zurückbekommen:

      Dear Customer,

      Thank you for contacting AT&T Customer Care about unlocking your iPhone. In order to request iPhone unlock, you must first log in to your myAT&T account.

      Please review AT&T’s general eligibility requirements for unlocking iPhone.

      If you are traveling internationally, you'll be glad to know that your iPhone works in many countries across the globe. Check out our information on traveling abroad with iPhone for further help.

      Please do not reply to this message. All replies are automatically deleted.

      Sincerely,

      AT&T Customer Care


      Ist das eine automatische Mail oder wollen die nicht mehr entsperren?
      Ich habe ja keinen AT&T Account!
      OK hab gerade gelesen das man AT&T Kunde sein muss! Das ist ja ein mist!

      Danke schonmal!

      Gruss